At kovaikongumatrimonial.com, we aim to provide reliable and quality matrimonial services. However, we understand that there may be situations where a user may request a refund. Please read our refund policy carefully:
1. Registration & Membership Fees
All payments made towards profile registration, membership plans, or other paid services are non-refundable once the service is activated.
We offer digital services, and due to the nature of such services, no partial or full refunds will be provided after the user account has been upgraded or any services have been availed.
2. Duplicate Payments
In the case of duplicate payments due to technical errors or accidental transactions, the excess amount will be refunded within 7-10 business days, after verification.
3. Service Not Delivered
If a paid service is not delivered within the promised timeline due to system errors or our fault, the user can raise a request for a full refund within 3 days of purchase.
4. Cancellation of Paid Membership
Users may cancel their paid membership anytime, but no refund will be given for unused days or services.
No refund will be entertained for voluntary deactivation of the account by the user.
5. Disputes & Abuse
If a user is found misusing the platform, or in violation of our Terms & Conditions, we reserve the right to terminate the membership without any refund.
6. Contact for Refund Requests
To request a refund (only under eligible conditions mentioned above), please email us with your registered details and payment reference.
Note:
We reserve the right to update or change this Refund Policy at any time. Continued use of our services implies your acceptance of any revised policies.
