At Kovai Kongu Matrimonial, we strive to provide the best possible experience for our users. However, if you are not satisfied with our services, our refund policy outlines the conditions under which refunds may be provided.
1. Eligibility for Refund
Refunds may be considered in the following scenarios:
- If a user is unable to access premium features due to technical issues on our platform, and the issue remains unresolved within a reasonable timeframe.
- If the user cancels their subscription within a specific period (as per applicable terms) after making the payment and has not used the premium services.
2. Non-Refundable Cases
Refunds will not be issued in the following cases:
- If the user has availed or used the premium services during the subscription period.
- If the user is unable to find a suitable match despite the availability of services.
- If the account is terminated due to a violation of our Terms and Conditions.
3. Refund Request Process
To request a refund, users must:
- Submit a written request to our support team via email at [your email].
- Provide proof of payment and details of the issue or reason for the refund request.
- Allow up to [timeframe, e.g., 7-10 business days] for the resolution process.
4. Refund Approval and Timeline
- Refunds are subject to approval by our management team.
- Approved refunds will be processed within [timeframe, e.g., 7-10 business days] and credited back to the original payment method.
5. Amendments to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be updated on our website, and users are encouraged to review this policy periodically.
